Privacy Policy

This policy describes how Canva Club store collects, processes, uses, and discloses your personal information as a data controller, when you contact us, benefit from our services, or interact with our platforms, including websites and mobile applications (collectively referred to as the "Platforms").

What does this policy cover?

We are committed to adopting the highest standards regarding how your personal information is collected, used, and protected. Accordingly, we have established this privacy policy (the "Policy"), which:

Identifies the types of personal information we collect

Explains the ways and reasons we collect and use your personal information

Describes the cases and reasons for the potential sharing of your personal information within Canva Club store and with other organizations

Explains how we protect the personal information we collect

Clarifies the rights and choices available to you regarding your personal information

This policy applies when you benefit from our services (referred to in this policy as "our services"). Benefiting from our services means:

• Purchasing / requesting services or products from an entity under our affiliated umbrella by phone, online, or in store
• Using any of our platforms, including websites ("our websites"), public "Wi-Fi" networks, or mobile applications ("our mobile applications"); or
• Participating in our promotional campaigns and competitions and subscribing to receive our newsletters and offers

This policy also applies if you contact us or we contact you regarding our services.

The personal information we collect

When you register to benefit from our services, we may collect:

• Your personal details, including email address(es) and phone number(s).
• Your account login information, such as the username and (encrypted) password you have chosen;

When you shop with us online, browse our websites, use our mobile applications, or connect to the "Wi-Fi" networks we provide, we may collect:

• Information about your online purchases (for example, the items you ordered / purchased, when and where you bought them, and how you paid);
• Information about your digital browsing behavior on our websites, mobile applications, and public networks, and information about when you click on one of our advertisements (including advertisements appearing on other organizations' websites);
• Information about the devices you used to access our services (including type, model, operating system, IP address, browser type, and mobile device identifiers);
• and information about your specific geographic location

When you contact us or we contact you, or you participate in promotional campaigns, competitions, questionnaires, or surveys regarding our services, we may collect:

• Personal information you provide about yourself;
• Details about the emails and other digital messages we send you, including information about which emails you open and which links you click within them;
• Your feedback and contributions to customer questionnaires and surveys

Other sources of personal information

We may also use personal information from other sources such as specialized companies that provide information, digital media channels, our partners, and public records. We may also collect the following types of your personal information from other sources: contact details, credit history, purchases, interests, preferences, or other types of publicly available information. This other personal information helps us to:

• Review and improve the accuracy of our data;
• and improve and measure the effectiveness of our marketing messages, including digital advertisements

We may be legally required to collect personal information about you or as a result of any contractual relationship we establish with you.

If you choose not to provide your personal information for us to use in accordance with this policy, you will still be able to visit our platforms, but you may not be able to obtain certain options, products, or services, and in some cases we may not be able to provide a service you request.

Why and how do we use your personal information?

We use your personal information to provide the services you have requested, including:

• Fulfilling your orders and refunds;
• and managing your accounts with us

This allows us to provide services to you in accordance with our contractual obligations toward you.

Personalizing your experience

• We may use your personal information to personalize the marketing messages we send you and make them more relevant and useful, as this serves our legitimate business interests. We will obtain your consent first where necessary. We may use your personal information for this purpose in the following ways: using your digital browsing behavior and your in-store or online purchases to understand you better as a customer and provide you with personalized offers and services;
• Providing you with relevant marketing messages (via email, regular mail, phone, SMS, digital advertisements, or other means) regarding the products and services we offer and the products and services available from our suppliers and partners. Likewise, digital advertisements may be displayed on our websites, on the websites of other organizations, and on digital media channels. We may also assess the effectiveness of our marketing messages and those of our suppliers and partners;
• To understand you better and provide you with services and marketing communications that suit your interests, we combine the personal information we obtain when you purchase in store with the personal information we obtain from our websites, mobile applications, and other sources, including the various affiliates of Canva Club store

Contacting and interacting with you

We may use your personal information when communicating with you in order to

• Contact you regarding our services, for example by phone, email, or regular mail, or by responding to your messages directed to us on social media;
• Manage the promotional campaigns and competitions you participate in, including those we run with our suppliers and partners;
• Invite you to take part in customer questionnaires, surveys, and other market-research activities conducted by Majid Al Futtaim and other organizations on our behalf

As part of our legitimate business interests, we need to be able to provide you with appropriate answers and notifications regarding our available services

Managing and improving our daily operations

We analyze information about how you use our services in order to

• Manage and improve our websites and mobile applications;
• Help develop and improve our product range, services, stores, information technology systems, technical expertise, and the way we communicate with you;
• Detect and prevent fraud or other crimes

It is in our legitimate business interest to use the information provided to us for this purpose so that we can understand any problems with our services in order to improve them.

Sharing personal information

Your personal information may be shared with third parties in the following circumstances

Affiliates of Canva Club store

The personal information collected by any of our affiliated companies may be shared with our other affiliated companies for the purposes mentioned above

Retail partners

We may share your personal information with other companies that sell products through our services ("retail partners"). We only share the personal information that enables our retail partners to provide their services. For example, when you shop online or in store, we will provide the relevant retail partner with your name, contact details, and address so they can deliver the goods you purchased

Service providers

We work with carefully selected service providers who perform certain functions on our behalf. These include, for example, companies that help us provide technical services, data storage and collection, payment processing, and order delivery. We only share the personal information that enables our service providers to provide their services

Some of the service providers we work with operate digital media channels and publish relevant digital advertisements for our products and services and those of our suppliers and retail partners on these digital media channels on our behalf. For example, you may see an advertisement for our products and services when using a particular social media site

Sharing personal information with other organizations

We may share personal information with other organizations in the following circumstances

• If any applicable law or public authority requires us to share personal information;
• If we need to share personal information to establish, exercise, or defend our legal rights (this includes providing personal information to other parties for the purposes of preventing fraud and reducing credit risks);
• In the event of sharing personal information with an organization to which we sell or transfer (or negotiate the sale or transfer of ownership of) any of our business, rights, or obligations under any agreement we may enter into with you in this regard. If the transfer of ownership or sale takes effect, the organization that obtains your personal information may use this information in the same way
• In the event of sharing personal information with any organization to which we transfer our legal ownership; or
• In the event of sharing personal information with any party to which we transfer or may transfer our rights and obligations under our agreement with you

Transferring your personal information

Your personal information may be transferred, stored, and processed in a country that is not considered to provide an adequate level of protection for personal information under European Union law, under the laws of the country in which you reside, or the country of the company's incorporation

We have put in place appropriate safeguards (such as contractual obligations) in accordance with applicable legal requirements to ensure your data is adequately protected

How do we protect personal information?

We maintain physical, technical, and organizational controls to protect your personal information from unauthorized access, use, and modification, and from the destruction of information. However, internet-based sites may not be completely secure, and therefore we do not bear responsibility for any unauthorized or unintended access beyond our control

Social media

We operate channels, pages, and accounts on some social media sites to keep our customers updated, assist them, and communicate with them. We also monitor and record comments and posts related to us on these channels in order to improve our services

Canva Club store bears no responsibility for any information posted on these sites other than the information we post. We also do not endorse the social media sites themselves or any information posted on them by third parties

Record retention

We retain records for a period appropriate to

a) Managing purchases, bookings, memberships, and providing other related products or services addressed by this privacy policy, including keeping you continuously informed of our marketing activities.

b) Personalizing products, services, and communications with you.

c) Complying with applicable legal requirements regarding record retention. When we decide the period during which we will retain your personal information after our relationship with you ends, we take into account our legal obligations and the expectations of regulators

Marketing messages

All marketing messages we send you will provide you with a way to withdraw your consent regarding future marketing. If you wish to stop receiving promotional materials, you can choose not to receive those messages or change your account settings, and your name will accordingly be removed from the marketing lists

Please note that if you unsubscribe from the marketing message service, you will continue to receive operational and service messages we send you regarding the services or products you purchased from us and responses to inquiries directed to us, and that we may keep your details on a "suppression list" so that we do not send you marketing messages in the future

Cookies and similar technologies

We use cookies and similar technologies such as tags and pixels ("cookies") to customize and improve your experience as a customer while you use our websites and mobile applications, and to provide you with relevant advertisements online. Cookies are small data files that allow a website or mobile application to collect and store a set of data on your desktop computer, laptop, or mobile device

These cookies help us provide important features and functions on our websites and mobile applications, and we use them to improve your experience as a customer. For example, we use these files to do the following

Improving how our websites and mobile applications work

Cookies allow us to improve how our websites and mobile applications work so we can customize your experience and let you use many of their useful features. For example, we use cookies to remember your preferences and the contents of your shopping cart when you return to our websites and mobile applications

Improving the performance of our websites and mobile applications

Cookies may help us understand how our websites and mobile applications are used; for example, they inform us when you receive messages when something goes wrong while browsing the site or application. These files mostly collect aggregated (categorized) and anonymous data

Placing relevant digital advertisements

We use cookies to help us place the digital advertisements we consider most relevant to you on our websites and the websites of other organizations

Other organizations often place cookies, used for this purpose, on our websites, and this always happens with our consent. These files may collect information about your behavior on the internet, such as your IP address and the website you reached us through, and information about your purchase history or the contents of your shopping cart. This means you may see our advertisements on our websites and on the sites of other organizations. You may also see advertisements from other organizations on our sites

To be able to place the digital advertisements that suit you, we may also combine the data we collect via cookies in your desktop computer's browser or other devices with other data we may have collected by other means (for example, a loyalty program)

Measuring the effectiveness of our marketing messages, including digital advertisements

Through cookies, we can know that you viewed a specific advertisement, and we can also know how long ago you viewed it. This information allows us to measure the effectiveness of our digital advertising campaigns and monitor the number of times you see an advertisement

We also use cookies to measure the effectiveness of our marketing messages; for example, they tell us that you opened a marketing email we sent you

Your choices regarding cookies

You can use your browser settings to accept or reject new cookies and clear existing cookies. You can also set your browser to notify you each time new cookies are placed on your computer or another device

If you choose to disable some or all of these files, you may not be able to use our platforms fully. For example, you may not be able to add items to your shopping cart, continue shopping, or use some of our products and services that require you to log in. Once you give us your consent to use cookies, we store them on your computer or other devices. If you wish to withdraw your consent at any time, you will need to clear the cookies we have placed using your internet browser settings

Data aggregation, analytics, and social media functions

We may aggregate personal information and remove any identifying elements in order to analyze patterns, improve our marketing and promotional efforts, analyze how the platforms are used, improve our content and product offerings, and customize our platform content, design, products, and services. We may appoint third parties to do so on our behalf as mentioned above.

We also collect certain usage information such as the number of visitors to our platforms and the frequency of their visits. This information may include the web page you came from, the web page you moved to afterwards, the type of browser you use, your device, and your IP address. We use this data only in the aggregation process. This collective data helps us determine the extent to which our customers use parts of our platforms and conduct research into the demographics, interests, and behavior of our users to understand and serve you better

If you use buttons on our platforms that link to social media or similar sites (for example, the Like button and/or the Share button), content from our platforms may be re-sent to that other website or service and may become privately or publicly visible depending on your privacy settings (for example, it may be seen only by friends and followers or by anyone who can access your personal page generally)

Your rights

You have the right to review or access the personal information we hold about you

In addition, you have certain rights regarding your personal information, subject to local law. These include the following rights

• Correcting the information we hold about you;
• Deleting your personal information;
• Restricting how we use your personal information;
• Objecting to how we use your personal information;
• Withdrawing any consents you have granted us to use your personal information;
• Receiving your personal information in a usable electronic format and transferring it to a third party (the right to data portability);
• and filing a complaint with the local data protection authority

If you find that any information we hold about you is incorrect or outdated, please contact us at the address above to inform us, and we will take the appropriate steps to amend our records

We would also like to inform you that we may ask you to provide additional identifying information so that we can fulfill your requests

Notification of changes to this privacy policy

We update this privacy policy when needed and make updates to our platforms. If we want to use your personal information in a way different from the one announced at the time the information was collected, we will notify you. All changes become effective upon publication unless otherwise indicated. Please review this privacy policy periodically to see its latest changes

Links

Our websites or mobile applications may contain links to other websites operated by other organizations that have their own privacy policies. In this case, please make sure you have carefully reviewed the terms and conditions and privacy policy before providing any personal information on a website, as we do not accept any responsibility or liability for the websites of other organizations

Children

Our platforms do not target communication with children under the age of 13. Providing data about any person under the age of 13 means your consent, as a parent and/or legal guardian, to the collection, use, or processing of the information of the referenced person as stipulated in the privacy protection policy

Last updated on 23/08/2023